Contact Us + FAQ

Contact Us

Chat us up on with any questions or comments. We're here to help you!

We'll get back to you as soon as we can.

Email support :

 All emails will be answered within 2 days ( business days).

We typically send out tracking numbers to your email 3 to 5 days after it is shipped.


How can I contact (Vvsdiamond)?

You can simply email us at where our customer service team will be happy to help you with whatever you need!

What payment method do you accept?

We accept all major credit cards (VISA,Mastercard,AMEX).

SHIPPING and Customs

When will my order be processed?

 All orders are handled and shipped out from our warehouse in U.S ore China. Please allow extra time for your order to be processed during holidays and sale seasons.

 we processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.

Will I be charged with customs and taxes ?

The prices displayed on our site are tax-free in US Dollars , which means you may be liable to pay for duties and taxes once you receive your order .

 Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local custom office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 


How do I return an item ?

 If you are not happy with your purchase and wish to return an item , please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns ?

  All return shipping fees and other miscellaneous fees are the responsibility of the customer .

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing ,and/or defective. Please include your order number , photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.


When will I receive my refund ?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

How long is the returns process?

 Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Phone :+40 728 713 079